zero

Updated March 5, 2024

Welcome to zero: carbon agent, an AI agent designed to help you manage your climate impact by understanding, reducing, and offsetting your carbon emissions. As we are currently in alpha testing and have not launched publicly, this Privacy Policy is designed to be straightforward and concise, reflecting the early stage of our app's development.

Information We Collect

When you use zero: carbon agent, we collect the following information:

• User Names, Emails, and Passwords: To create and manage your account, we require your name, email address, and a password of your choosing. This information enables us to provide you with personalized services and support.
• Payment Information: Our app uses Stripe, a third-party payment processor, to collect and process payments. We do not store or manage any of your payment information. Please refer to Stripe's privacy policy for details on how your payment information is handled.
• Chat Information: We collect and store chat information to make the app experience more effective and enjoyable for you. This information will only be viewed on an anonymous basis for app improvement or on an identifiable basis as part of user support.

Use of Your Information

The information we collect is used to:

• Provide, operate, and maintain our services.
• Analyze and understand user interaction with our app through analytics, solely for the purpose of improving the app experience.
• Communicate with you, including sending you updates, support messages, and administrative messages.
• Enhance and improve our app and services.

We do not track users across other apps or websites and never sell user data.

Sharing Your Information

We value your privacy and are committed to protecting it. Your personal information is never shared with any third parties, except as necessary for providing user support and processing payments through Stripe.

Data Retention

We will retain your personal data as long as you have an account with us. If you choose to delete your account, your data will be deleted from our systems within 2 weeks after account deletion.

Data Security

We take reasonable measures to protect the information that we collect from or about you (including your payment information) from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure.

Your Rights

• Account Deletion: You have the right to request the deletion of your account on zero: carbon agent. Upon your request, we will delete your personal information from our records, except for any information we are obliged to keep for legal, audit, or security purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting a notice within our app. You are advised to review our Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@stitesclayton.co.